What transportation is available to and from Illinois State University?
Students can board buses or trains in Normal. A train schedule can be picked up at the Amtrak depot in downtown Normal about three blocks from campus. Buses leave from Bone Student Center to the Chicago area and points east and west on Interstate 74 daily. Tickets and schedules can be obtained at the Bone Student Center ticket office or by calling (309) 438-5444.
Where can my student get a check cashed or use an automatic teller machine (ATM)?
Your student can cash checks at the box office in the Bone Student Center but must have a current ID. There is a nominal fee for this service and a $5 limit on each check cashed. Two-party checks are also accepted, but only from a parent or guardian. There are ATMs located at Bone Student Center and The Alamo II, as well as at local banks. Check with your bank for off-campus locations.
Who do I contact to verify my student’s enrollment for insurance purposes?
This service is offered by the Office of the University Registrar. Use the Enrollment Verification Form to request the services or call 309-438-2246.
My student is having a problem with their roommate, who should they contact?
The first person a student should contact if they are having problems is their Resident Assistant (RA). There is one RA responsible for every residence hall floor. If it is an issue that the RA can not resolve, there is a Residence Hall Coordinator (RHC) in every building on campus. The RHC is a professional staff member who lives in the same building as your student and is available to meet with your student to help them resolve problems. The easiest way for your student to contact their RHC is usually through the front desk of their residence hall.
What is the iCampus Portal?
The iCampus Portal is the one stop for students and faculty used to satisfy all their campus information needs. In order to gain access to the portal, students, faculty and staff must log in with their ULID and password. At this time, parents do not have access to the iCampus portal. Within the portal, students receive important reminders, information about campus events, and even find the local weather. In addition, students have access to their class schedule, textbook information, WebCT courses, class registration, grades, financial aid status, and their meal plan balance. Conveniently, students can even add money to their Redbird Card via iCampus.
Is it possible for parents or family members to have access their student’s iCampus portal?
Access to the iCampus portal is only available via the student’s ULID and a password. At this time, parents do not have access to the portal.
How can money be added to my student's Redbird Card?
Students can visit the Redbird Card Office, use the iCampus portal, or ask that a check be mailed to the University by their parents or family members. For specific information, visit the Redbird Card Office Web site.
How can I send treats for birthdays and special occasions to my students?
Campus Dining Services has a “Treats Program” that will allow you to send fruit baskets, cakes or cookies to your student s for special occasions.
I have ordered a Welcome, Halloween, Finals and/or Valentines day Care Package for my student, but I have a question about my order, who do I contact?
All care package orders have come through the Association of Residence Halls (ARH). To change an order or to inquire about additional care packages, contact ARH at 309-438-2015.
My student does not have a local bank, is there anywhere they can go to cash a check?
Students can cash checks at the Bone Student Center Box Office as long as they have a current student ID. There is a limit of $50 for each check cashed. Two party checks are accepted as long as they are from a parent or guardian.
For additional information regarding services for parents at Illinois State University, please visit the Parent Services Web site.
If you would like more information about the Parents Association Board, please send an email to ParentsAssociationBoard@ilstu.edu.
